Hiring: Lead Technology Operations Analyst - Nights Company: Lowe's Companies, Inc. Location: Winston-Salem, NC Job Posted Time: 2026-09-11 13:31:45 Employment Type: Remote About the job Experience: •2 years of IT experience in a support or operations environment working with personal computers or client/server platforms and/or hardware Required Skills: •This role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet department needs. •Provides remote or in-person technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks. •Attempts to resolve problems, then escalates problems as necessary to appropriate resources. •Analyzes and prioritizes incoming requests and alerts. •Tracks and documents problem details, service request status, and resolutions into the company incident management system. Monitors problem resolutions to achieve closure. •Interacts with third-party hardware and/or software vendors by initiating and supporting vendor services as necessary. •Identifies recurring problems and escalates to senior staff for prioritization and investigation. •Installs and/or upgrades hardware and software to set up and maintain computer systems. Qualifications: •Associate degree in computer science, computer information systems, or related field or equivalent years of experience in lieu of education requirement, if applicable •IT experience in the retail industry Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!