Hiring: Lead Technical Services Engineer Company: impact.com Location: Columbus, OH Job Posted Time: 2026-09-16 11:19:39 Target Skills & Keywords : CSS, HTML, JavaScript, REST, SQL, SaaS, Shopify About the job Experience: •8 years of relevant experience, or an equivalent combination of education and practical experience. Required Skills: •Lead complex integrations for enterprise clients, creating advanced technical solutions and authoring documentation to ensure their success. •Own and resolve high-priority escalations from peers and clients, handling critical issues with urgency and implementing tooling or preventive measures to avoid future recurrence. •Act as a key technical liaison between clients, Product, and Engineering, translating business needs into technical requirements and advocating for platform improvements. •Mentor, coach, and provide technical guidance to all TSEs, fostering their growth through collaborative problem-solving and by serving as a peer escalation point. •Innovate to improve platform scalability and reliability by identifying recurring issues, proposing scalable solutions, and leading initiatives to refine team processes. •Author and maintain advanced troubleshooting documentation and reference materials that serve as a knowledge base for the entire team. •Collaborate cross-functionally with Onboarding, Customer Success, and other teams to drive strategic improvements across the entire client lifecycle. •Develop and lead internal training sessions to scale technical knowledge and best practices across the team and partner organizations. Qualifications: •Bachelor’s degree in a technical discipline plus approximately 8 years of relevant experience, or an equivalent combination of education and practical experience. •Deep domain knowledge of the digital marketing ecosystem, SaaS platforms, and customer-facing technical support or services. •Proven experience acting as a technical lead, mentor, or senior escalation point within a support or services team. •Expert-level proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools. •Demonstrated ability to analyze logs, data, and system behavior to troubleshoot highly complex issues, including writing and optimizing advanced SQL queries. •Exceptional problem-solving and de-escalation skills, with a talent for navigating ambiguity and architecting creative solutions. •Clear, confident communication skills, with the ability to act as a liaison and translate complex technical concepts for both technical and non-technical stakeholders. •A strategic mindset with the ability to anticipate future challenges, proactively drive improvements, and lead through influence. Compensation: •$95,000 - $120,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!