Hiring: Lead Solutions Architect, Edwin AI Company: LogicMonitor Location: Austin, TX Job Posted Time: 2026-09-17 10:05:04 Employment Type: Hybrid Target Skills & Keywords : AES, AppDynamics, Datadog, Dynatrace, Jira, New Relic, SaaS, ServiceNow, Splunk, Zendesk About the job Experience: •6+ years experience in Solutions Architecture, Professional Services, implementation consulting, enterprise SaaS delivery, technical architecture, or advanced customer engineering. Required Skills: •The Lead Solutions Architect, Edwin owns complex and strategic Edwin implementations and operating-model handoffs within the AI Delivery motion, especially where Edwin runs in parallel with Envision, third-party data sources, ITSM workflows, FDE support, or partner delivery. •Complex and Strategic Implementation Delivery •Lead complex or strategic Edwin implementations for enterprise and high-value customers. •Design advanced Edwin solutions that coordinate with Envision, core PS/PM ownership, ITSM workflows, third-party observability sources, FDE support, and partner-delivered work. •Own architecture for complex event ingestion, alert correlation, enrichment, investigation, incident creation, ticket routing, escalation, remediation, and value reporting. •Support major customers where continuity, regional context, Project transition planning, or advanced technical judgment is required. •Ensure complex implementations drive measurable time-to-value while protecting core PS capacity and customer continuity. •Advanced ITSM and ITOps Workflow Design Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!