Hiring: Lead Software Engineer, CRM and Integrations Company: Genesys Location: Indiana, United States Job Posted Time: 2026-09-03 10:42:30 Employment Type: Remote Target Skills & Keywords : AWS, Apex, Embedded Systems, Event-Driven, JavaScript, Kafka, Kinesis, NestJS, Node.js, OAuth2, REST, React, SQS, Salesforce, ServiceNow, Svelte, Systems Design, User Experience, Vue, Zendesk, Zoom About the job Experience: •8+ years of software engineering experience, with demonstrated technical leadership and cross-team impact. Required Skills: •Build modern integration solutions using web UI frameworks, REST APIs, and cloud services, while upholding strong engineering quality and operational discipline. •Develop and maintain integration capabilities with mainstream CRM systems and third-party providers, covering the full stack as required by the integration architecture. •Partner with product, engineering, security, and operations teams to deliver reliable, customer-facing capabilities. •Contribute to technical design reviews, code reviews, and engineering best practices. •Write and maintain automated tests across unit, integration, and end-to-end layers, including continuous operations automation. •Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response. •Deploy, automate, and maintain large-scale AWS infrastructure with a focus on reliability, performance, and efficiency. •Participate in the team's on-call rotation and contribute to the continuous improvement of service operations. Qualifications: •Bachelor's or Master's degree in Computer Science or a related discipline. •In-depth knowledge of modern web UI frameworks and REST API-based architectures. •Applied hands-on capability in at least one major CRM platform (Salesforce, ServiceNow, or equivalent). •Applied hands-on capability in at least one major CRM APIS (Apex, Lightning, NestJS, …) •Full-stack development experience, with genuine interest and proficiency in both front-end and back-end challenges. •Proficiency in at least two modern JavaScript frameworks (React, Vue, Svelte, or equivalent). •Strong fundamentals in algorithms, data structures, and distributed systems design. •Proven experience with event-driven and service-oriented architectures (e.g., Kafka, Kinesis, SQS). •Solid understanding of OAuth 2.0 / PKCE authentication, WebRTC, and cross-origin communication patterns (iFrame, PostMessage). •Applied hands-on capability in automated testing, continuous integration, and continuous deployment practices. Compensation: •$147,100 - $258,700 / year •Flexible work environment (work from home / hybrid options) •This role might also be eligible for a commission or performance-based bonus opportunities Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!