Hiring: Lead ServiceNow Developer - AIOps and ITOM Company: Perficient Location: Atlanta, GA Job Posted Time: 2026-09-10 12:02:19 Employment Type: Full-time Target Skills & Keywords : AWS, Agile, AppDynamics, AutoCAD, Azure, CAD, Configuration Management, Datadog, Dynatrace, Enterprise Architecture, Event-Driven, GCP, JavaScript, Microservices, REST, Root Cause Analysis, SOAP, ServiceNow, Splunk About the job Experience: •5-7 years of application development experience, including 3+ years in ServiceNow ITOM/ITSM implementations. •7 years of application development experience, including 3+ years in ServiceNow ITOM/ITSM implementations. Required Skills: •We currently have a career opportunity for a Lead ServiceNow Developer to join our team. •Lead Technical Consultant •Also play a key part in IT Service Management (ITSM) and IT Operations Management (ITOM) transformation initiatives, leveraging modern observability, AIOps, and automation capabilities to drive operational efficiency and business value. •Perficient is always looking for the best and brightest talent. We are a rapidly growing global digital consulting leader transforming the world’s largest enterprises and brands. You’ll work with cutting-edge technologies, expand your skills, and collaborate with a diverse, global team. •Partner cross-functionally with stakeholders to gather requirements and translate them into technical solutions across ServiceNow ITSM, ITOM, and AIOps domains. •Lead design, development, and configuration of ServiceNow ITOM capabilities, including: Discovery (On-premise & Cloud), Service Mapping (On-premise & Cloud), Event Management, CMDB, Health Log Analytics (HLA), Operational Intelligence •Implement and optimize Event Management integrations using ServiceNow standard connectors and observability platforms such as Dynatrace (preferred) or Datadog to enable proactive incident detection and automated remediation. •Drive AIOps adoption and strategy, leveraging ServiceNow and integrated tools (e.g., Dynatrace) for intelligent event correlation, noise reduction, root cause analysis, and predictive insights. Qualifications: •Passionate coders with 5-7 years of application development experience, including 3+ years in ServiceNow ITOM/ITSM implementations. •Applied hands-on capability in Event Management and integrations with observability tools; Dynatrace experience is strongly preferred, with Datadog, Splunk, or AppDynamics considered equivalent alternatives. •In-depth knowledge of AIOps concepts, including event correlation, anomaly detection, and automated remediation. •Strong knowledge of CMDB architecture, governance, and best practices. •Operational familiarity with cloud infrastructure (AWS, Azure, or GCP) and cloud-aware Discovery and Service Mapping configurations. •Operational familiarity with ITIL processes and frameworks. •Proficiency in JavaScript and ServiceNow Glide scripting, including business rules, client scripts, script includes, and scheduled jobs. •ServiceNow certifications (CIS-ITOM required; CIS-Discovery or CIS-Service Mapping strongly preferred; CAD a plus) •Client-facing or consulting experience highly preferred. •Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution. Compensation: •$73,008 - $170,640 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!