Hiring: Lead Service/Experience Designer Company: NTT DATA North America Location: Harris County, TX Job Posted Time: 2026-09-03 07:43:03 Employment Type: Remote Target Skills & Keywords : Accessibility, Agile, Figma, R, SQL About the job Experience: •10+ years leading service design projects in consulting, agency, or enterprise environments •10+ years of experience in strategy, product, or innovation consulting. •10+ years of experience with command in business acumen: business principles, financial analysis and market dynamics •10+ years of experience in business design toolset: BMC/Lean Canvas, TAM/SAM/SOM, service blueprinting. •10+ years of experience with Agile, JTBD, Design Thinking, Lean Start-Up. Qualifications: •You've managed complex stakeholder relationships, delivered strategic recommendations that executives actually implemented, and seen your work create measurable business outcomes. You're ready to step into leadership-level client engagement while building the practice alongside our Senior Director. •You know how to balance service design rigor with practical business constraints. You've presented to C-suite executives, managed project timelines and budgets, and built trust with clients who come back for more. •You see the full ecosystem---from employee experiences to customer journeys to business process optimization. You understand how organizational culture, technology capabilities, and market dynamics interconnect. •Collaborative leadership •You inspire multidisciplinary teams and work effectively with strategists, researchers, product managers, and engineers. You know when to lead and when to support. •Business development mindset •You can identify expansion opportunities within existing client relationships and contribute to new business development through portfolio development and thought leadership. Experience crafting winning responses to RFPs and sales opportunities in complex B2B environments. •Startup Energy, Enterprise Scale: We're backed by NTT DATA's global reach but maintain the agility and innovative spirit of a boutique consultancy. •Outcome-Driven Culture: Every project ties back to measurable business impact. Your success is measured by client results, not just deliverables. •Continuous Growth: Work with some of the most interesting companies on Earth while developing your expertise in emerging technologies, AI integration, and next-generation service models. Compensation: •$116,775 - $216,250 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!