Hiring: Lead, Product Management Company: Royal Caribbean Group Location: Miami, FL Job Posted Time: 2026-09-16 20:53:10 Employment Type: Full-time / Hybrid Target Skills & Keywords : Agile, Confluence, Enterprise Architecture, Jira, MVP, Product Management, Product Strategy, Stakeholder Management About the job Experience: •5–8+ years as a Product Owner, Product Manager, Business Analyst, or related product delivery role, with at least 2 years owning a product portfolio at Lead level or equivalent scope. •Demonstrated experience managing the transition from third-party platforms to internally built solutions, including stakeholder management, phased rollout, and cutover planning. Required Skills: •The Lead, Product Management – Crew Operations & Guest Experience Technology is responsible for defining, prioritizing, and delivering the technology solutions that power how crew serve guests onboard — from housekeeping task management and maintenance operations to guest request resolution and quality inspections. •This Lead works closely with Hotel Operations, Guest Services, Maintenance, Inspections, Engineering, Architecture, and business stakeholders to ensure technology solutions align with operational goals and improve crew efficiency, guest satisfaction, and data visibility across the fleet. •Housekeeping, maintenance, guest requests, and inspections are the operational backbone of every sailing. The platforms this Lead owns directly affect how efficiently crew work, how quickly guest needs are resolved, and how operational data flows to leadership for decision-making. •A priority within this vertical is developing a dynamic, configurable inspection platform that gives operational teams the freedom to design inspection types and workflows without engineering intervention for every change — while maintaining enterprise data standards and audit integrity. •Own and maintain the product roadmap for Housekeeping Hub, HIM, Guest Request Platform, and Issue Tracker / Maintenance Operations Hub. •Lead the internalization strategy for this vertical — sequencing which third-party platforms are replaced with internally built solutions, in what order, and on what timeline aligned to fleet operations. •Translate business goals and crew operational needs into product roadmaps, objectives, and measurable outcomes. •Define the product requirements for a dynamic, configurable inspection engine that serves Housekeeping, Maintenance, Guest Services, and Inspections teams — balancing crew flexibility with enterprise discipline. Qualifications: •Bachelor’s degree in Computer Science, Information Technology, Business, Hospitality Management, or a related field, or equivalent experience. •Preferred experience in hospitality operations, hotel technology, facility management, or crew operations technology is a strong plus. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!