Hiring: Lead POS & Payment Systems Technician Company: Kiss Beauty Group Location: Port Washington, NY Job Posted Time: 2026-09-03 14:37:40 Employment Type: Remote Target Skills & Keywords : Android, TCP/IP About the job Experience: •Computer Networking, IT Customer Support, Point of Sale (POS) Systems •The anticipated compensation range is •Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) Required Skills: •Team Leadership & Management •Supervise and mentor junior technicians, providing technical guidance and performance feedback. •Manage team schedules, service ticket escalations, and resource allocation for on-site installations. •Develop and implement standardized SOPs for POS installation and troubleshooting processes. •Monitor service quality and ensure all support requests are resolved within defined SLAs. •Advanced Technical Support & Installation •Oversee the end-to-end installation and configuration of complex POS hardware and software systems. •Act as the final escalation point for complex technical issues involving software, printers, scanners, and network connectivity. Qualifications: •Minimum 5+ years of experience in POS or IT support/installation, with at least 1-2 years in a lead or supervisory role. •Expert-level understanding of POS architecture and payment processing ecosystems. •Advanced knowledge of networking (TCP/IP, VLANs, routers, and Wi-Fi security configuration). •Proficiency in Android-based POS systems and remote management tools. •Bilingual in English and Korean is strictly required to facilitate communication with diverse store owners and internal stakeholders. •Valid driver’s license for field service and site visits. Compensation: •Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!