Hiring: Lead Performance Architect Company: AT&T Location: Miami, FL Job Posted Time: 2026-09-10 13:53:19 Employment Type: On-site Target Skills & Keywords : Change Management, Microsoft Office, Root Cause Analysis, Stakeholder Management About the job Required Skills: •Partner with Customer Care leaders to understand business priorities, operational goals, and performance challenges. •Identify root causes of performance gaps through analysis, observations, call listening, and stakeholder engagement. •Recommend and implement solutions that improve employee effectiveness and operational results. •Partner cross-functionally with Learning Design and Delivery teams to develop and deploy performance solutions. •Equip leaders with tools, insights, and strategies to strengthen coaching, accountability, and team performance. •Utilize data, analytics, and operational metrics to identify trends, measure impact, and inform recommendations. •Support change initiatives and reinforce adoption of new skills, behaviors, and processes. •Share best practices and identify opportunities to drive continuous improvement across the organization. Qualifications: •Strong analytical skills with the ability to translate data into actionable recommendations. •Proven ability to influence leaders and drive results in a matrixed environment. •Proficiency with Microsoft Office applications; experience with Power BI and workforce analytics tools preferred. •Our Lead Performance Architect jobs earn between $94,300.00 - $141,500.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. •Joining Our Team Comes With Amazing Perks And Benefits •Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) •Additional sick leave beyond what state and local law require may be available but is unprotected Compensation: •$94,300 - $141,500 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!