Hiring: Lead Media Service Design Analyst Company: HTC Global Services Location: Wilmington, DE Job Posted Time: 2026-09-15 12:34:09 Target Skills & Keywords : Business Analysis, Change Management, Stakeholder Management About the job Experience: •5+ years of experience in service design, operating-model development, operational transformation, business analysis, consulting, or a related field Required Skills: •Job Title :Senior Service Design & Operating Model Consultant •Help shape a scalable self-service operating model by analyzing current processes, learning a proprietary platform, documenting end-to-end workflows, and developing governance and service design artifacts that enable future growth and operational excellence. •Learn platform workflows through demonstrations, shadowing, guided testing, and simulated campaign scenarios •Document in-platform activities and end-to-end activation workflows, including approvals, handoffs, data, content, and technology dependencies •Lead service discovery, stakeholder engagement, current-state assessment, and evidence-based analysis •Evaluate representative use cases to define self-service capabilities and operational boundaries •Design service definitions, intake processes, prioritization, governance, escalation, and support models •Create service blueprints, RACI matrices, decision-rights models, and phased implementation approaches Qualifications: •Demonstrated ability to rapidly learn and operationalize unfamiliar or proprietary platforms •Strong analytical, facilitation, documentation, stakeholder management, and executive presentation skills •Demonstrated capacity to work independently and maintain momentum in ambiguous environments •Exposure to campaign operations, audience activation, MarTech, customer data platforms, or omnichannel orchestration •What Makes HTC A Great Place To Build Your Future •HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. •At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. •Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!