Hiring: Lead Key Account Manager New York Company: National Grid Location: Albany, NY Job Posted Time: 2026-09-10 14:13:00 Employment Type: Hybrid Target Skills & Keywords : Program Management, Salesforce About the job Experience: •7+ years of experience in business development, sales, engineering, and/or community relations roles. Required Skills: •The individual will be responsible for understanding the customer, developing a deep understanding of National Grid’s suite of solutions, and regional energy considerations relating to energy trends and policy. •They will develop proactive account planning, lead regular customer engagement sessions. Qualifications: •Bachelor’s degree in engineering, marketing, business or equivalent. •Must possess superior business skills to interact with senior management level executives of external customers and community leaders in settings to build strong partnerships with stakeholders •Must possess excellent verbal, and written communication skills along with the ability to author reports and develop presentations for senior management as required •In-depth knowledge of utility sector with expertise pertaining to trends and common customer needs •In-depth knowledge of how National Grid’s products and services align to commercial and industrial customer’s energy needs •In-depth experience collaborating and influencing with peers and leaders across multiple functions in the Company and external stakeholders, to achieve positive outcomes for the strategic needs of our large customers. •Provide support during electric and/or natural gas service quality issues or interruptions – owning the communication of resolutions to the customer executive management •Liaise with other groups within the Customer Organization team (e.g., Managed Account Services, Account Maintenance & Operations, etc.) and Electric/Gas Operations to address metering, billing, and/or payment disputes, performing initial triage on issues at an appropriate level of detail necessary to handoff for issue resolution •Support operations and customer service, including, but not limited to, on-call duties, storm restoration efforts, outage coordination and support for customer service on a 24/7 basis •Participate in major storm events as the information liaison for assigned region, stakeholders, and/or customers during outages and other emergencies Compensation: •$129,000 - $151,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!