Hiring: Lead IT Service Management Specialist Company: American Family Insurance Location: Madison, WI Job Posted Time: 2026-09-10 13:11:28 Employment Type: Full-time / Hybrid Target Skills & Keywords : BigQuery, CPT, GCP, ServiceNow About the job Required Skills: •TheLead IT Service Management Specialist serves as the enterprise lead for IT Service Management (ITSM) Data & Analytics, responsible for delivering actionable insights, performance transparency, and governance across Technology Services. Qualifications: •Work that primarily involves sitting/standing. •Offer to selected candidate will be made contingent on the results of applicable background checks •Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions •Sponsorship will not be considered for this position unless specified in the posting •In this Hybrid role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110 •Candidates must reside within a 50-mile radius of the office location (or 35-mile radius for Boston). •Internal candidates are welcome to apply. Candidates selected for this role may be required to relocate in accordance with Job Family guidelines and/or Senior Leadership Team (SLT) requirements. Compensation: •$99,000 - $167,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!