Hiring: Lead Customer Success Manager - Public Sector Company: Relativity Location: Maine, United States Job Posted Time: 2026-09-10 13:03:59 Employment Type: Remote Target Skills & Keywords : AES, Change Management, Segment About the job Experience: •10 years in Customer Success, Consulting, or Strategic Account Management with demonstrable ownership of enterprise or premier-tier relationships Required Skills: •Account Management, Collaboration, Communication, Customer Relationship Management (CRM), Customer Relationships, Customer Retentions, Customer Success, Relationship Management, Strategic Planning, Team Leadership Qualifications: •Deliver the full Premier Tier value proposition: orchestrate the PSP catalogue, coordinate the account team (TAM, Adoption Services, Executive Sponsor), and own the customer’s overall success program quality. •Own customer health; make building the renewal business case a daily motion. •Lead ROI Summaries, benchmarking reports, and executive-level Business Reviews that quantify impact and connect to customer C-suite priorities. •Build VO champion relationships; deliver referenceable outcomes that Marketing and Sales leverage — and hold self accountable to referenceable account targets. •Lead AI Adoption and Change Management at the Highest Level •Serve as the team’s AI adoption and change-management exemplar: lead customers through comprehensive aiR workflow integration, advising on governance, defensibility, and how to transform legal practice. •Own the conversation with GCs, senior partners, and legal ops leaders on what AI means for their team, their workflows, and their risk posture. Be the person customers trust to co-design AI-governed legal workflows. •Use generative AI tools to accelerate success planning, VO creation, and customer prep, and model what this looks like for peers. •Build repeatable AI adoption and change-management playbooks for your segment; contribute to the team’s Tier 1 methodology. •Serve as a Methodology Leader and Internal Multiplier Compensation: •Flexible work environment (work from home / hybrid options) •This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!