Hiring: Lead, Collections Company: Selene Finance LP Location: Dallas-Fort Worth Metroplex Job Posted Time: 2026-09-10 12:03:38 About the job Experience: •3–5+ years of mortgage servicing or collections experience •Prior experience in delinquency management, call center, or borrower-facing roles •Previous acting lead, SME, or mentoring experience preferred •Strong knowledge of mortgage servicing collections and delinquency lifecycle •Understanding of regulatory requirements and borrower communication standards Required Skills: •Oversee daily collections workflow, including call queues, dialer performance, and account prioritization •Monitor real-time productivity, adherence, and service levels; make adjustments to optimize performance •Ensure timely resolution of delinquent accounts in accordance with servicing timelines •Support inbound and outbound borrower contact strategies across early-stage delinquency •Provide real-time coaching, guidance, and escalation support to Collections Specialists •Act as the first point of contact for complex borrower situations and escalated calls •Reinforce call quality standards, scripting, and borrower communication best practices •Assist in onboarding and training new hires, including systems, policies, and workflows Qualifications: •High school diploma required; Bachelor’s degree preferred Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!