Hiring: Lead Application Product Manager - Customer Success Company: Docusign Location: Atlanta, GA Job Posted Time: 2026-09-16 10:16:13 Employment Type: Full-time / Remote Target Skills & Keywords : IAM, LLM, SaaS, Salesforce, Systems Design, Zendesk About the job Experience: •12+ years of experience in product management, including meaningful work on AI/ML products, B2B SaaS platforms, or CRM/CS ecosystems (e.g., Salesforce, Service Cloud, Zendesk, Gainsight) Required Skills: •This position is an individual contributor role reporting to the Sr. Director, Application Product Management. •Define a multi-year product and technology roadmap for your application domain, aligned to company growth goals (e.g., retention, NRR, CSAT, operational efficiency) and IAM strategy •Act as a strategic partner to business stakeholders (e.g., Customer Success, Operations), translating their objectives (such as reducing time-to-resolution or improving digital self-service) into clear product requirements and system capabilities •Drive structured "buy vs. build" decisions for internal tools and platforms, evaluating market solutions versus custom development and shaping vendor integration strategies where appropriate •Map end-to-end user journeys to identify bottlenecks and "swivel-chair" workflows, and design experiences that simplify work for internal users while improving customer outcomes •Lead the strategy for unified data and a 360-degree view of key entities (e.g., customers, accounts, products), ensuring data flows reliably across CRM, billing, product usage, and support systems •Define and instrument success metrics for your products (e.g., internal NPS, adoption, time-to-value, deflection, agent utilization) and use these to prioritize and validate roadmap investments •Own the full product lifecycle: problem discovery, requirements, prioritization, backlog management, sprint planning, and acceptance; roll up your sleeves to work through configuration and implementation details as needed Qualifications: •Deep empathy for internal users such as CSMs, support agents, sales reps, operations analysts, and finance partners; you enjoy shadowing their workflows and eliminating friction from their day-to-day work •Excellent written and verbal communication skills •Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. •This Role Is Also Eligible For The Following •Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. •Stock: This role is eligible to receive Restricted Stock Units (RSUs). Compensation: •Paid Time Off: earned time off, as well as paid company holidays based on region Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!