Hiring: Lead Analyst, Service Desk Company: H.I.G. Capital Location: Miami, FL Job Posted Time: 2026-09-03 10:57:32 Employment Type: On-site Target Skills & Keywords : Azure, Segment, Vendor Management, Windows Server About the job Experience: •5+ years of hands-on Service Desk or IT support experience in enterprise environments, including leadership or supervisory experience. Required Skills: •This is a 100% onsite role, requiring an annual rotation between our Coral Gables, Florida and Miami/Brickell, Florida offices. •Lead and mentor the Service Desk team, including Junior Analysts and IT Interns, fostering technical skill development and professional growth. •Serve as the primary escalation point for complex Tier 2-3 incidents across hardware, software, mobile devices, enterprise applications, and network systems. •Oversee day-to-day operations of the Service Desk, ensuring timely incident resolution and adherence to service level agreements (SLAs). •Partner cross-functionally with IT management to develop, implement, and improve IT support processes and procedures. •Provide strategic input on IT initiatives, system upgrades, and new technology deployments to enhance productivity and security. •Maintain and manage IT assets, including imaging, configuration, and lifecycle management, ensuring accuracy of inventory and compliance with policies. •Monitor enterprise IT systems, including endpoint security solutions, network devices, and alerting/monitoring tools, proactively addressing potential issues. Qualifications: •Bachelor’s degree in Computer Science, Information Systems, or related field: or a high school diploma with equivalent work experience. •Expert-level knowledge of Microsoft Windows 10/11, Office 365/Microsoft 365, SCCM, Intune, and enterprise desktop support. •Strong expertise in Windows Server OS, VMware, networking, Cisco/Fortinet devices, firewalls, and endpoint security solutions. •Proven ability to lead, mentor, and develop IT teams, balancing hands-on support with leadership responsibilities. •Exceptional analytical, problem-solving, and communication skills, with ability to convey technical solutions to non-technical stakeholders. •Strong organizational skills and ability to prioritize multiple competing demands in a fast-paced environment. •Demonstrated capacity to handle confidential information and act with discretion. •Certifications preferred: CompTIA A+, CompTIA Network+, Azure Fundamentals (AZ-900), and Azure Administrator Associate (AZ-104). •Physical ability to lift, carry, push, or pull up to 25 lbs. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!