Hiring: LEAD ADMINISTRATOR L2 Company: Wipro Location: New York, NY Job Posted Time: 2026-09-10 11:01:15 Target Skills & Keywords : Digital Transformation, ServiceNow About the job Required Skills: •The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery. •Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues. •SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality. •Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes. •Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions. •Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions. •Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives. •Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback. Compensation: •$80,000 - $158,000 / year •8-10 Years The expected compensation for this role ranges from $80,000 to $158,000 . •10 Years The expected compensation for this role ranges from $80,000 to $158,000 . Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!