Hiring: LEAD ADMINISTRATOR L1 Company: Wipro Location: Minneapolis, MN Job Posted Time: 2026-09-10 11:01:15 Target Skills & Keywords : Digital Transformation, Root Cause Analysis About the job Required Skills: •The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. •Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure. •SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management. •Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency. •Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams. •Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards. •Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment. •Team Management-Collaborate with team members to resolve open tickets and service requests. Compensation: •$60,000 - $135,000 / year •5-8 Years The expected compensation for this role ranges from $60,000 to $135,000 . •8 Years The expected compensation for this role ranges from $60,000 to $135,000 . Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!