Hiring: LA Metro Case Management Specialist Company: TTEC Location: Torrance, CA Job Posted Time: 2026-09-10 10:59:19 Target Skills & Keywords : Microsoft Excel, Microsoft PowerPoint About the job Required Skills: •Specialist shall address all customer service needs relating to CSC including the following functions: new account application, transponder registrations, account updates/closures, account replenishment, transponder replacement/returns, transponder installation support, violation payments, toll/violation disputes, and general queries. •Ensure department Key Performance Indicators and Service Level is met for all back office operational activities. •Demonstrates consistent and strong performance in the areas of quality, productivity, and efficiency. •Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction. Exercises independent thinking in meeting customer expectations. •Combines knowledge of product, Business Rules, good work ethic, effective time management skills, and human relations skills to meet performance standards. •Demonstrates a commitment to learning quickly and effectively applying knowledge. •Handles complex customer issues; research and respond to customer service requests. •Identifies issues with systems and escalates case trends to Management staff. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!