Hiring: L2 Support Engineer Company: Dexian Location: Canaan, CT Job Posted Time: 2026-09-16 19:45:48 Employment Type: On-site Target Skills & Keywords : Configuration Management, Root Cause Analysis About the job Experience: •3+ years of experience in Desktop Support, End User Computing, Help Desk, or IT Support roles. •30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. •Over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Required Skills: •End User Support •Provide onsite technical support for desktops, laptops, mobile devices, peripherals, printers, and related technologies. •Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and user access issues. •Manage incidents and service requests through enterprise support platforms, ensuring accurate documentation and timely resolution. •Deliver first-contact resolution whenever possible and escalate issues as needed. •Administer user accounts and access within enterprise identity and access management systems. •Provision, modify, and revoke user access based on approved requests. •Perform user attribute updates, organizational changes, and access management activities. Qualifications: •Solid functional working knowledge of enterprise collaboration and productivity platforms. •Strong troubleshooting skills across hardware, software, networking, and mobile technologies. •Demonstrated capacity to provide professional, customer-focused onsite support. •Excellent verbal and written communication skills. •Operational familiarity with conference room and audiovisual technologies. •Knowledge of structured enterprise support and service management practices. •Why This Opportunity May Be Appealing Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!