Hiring: L2 NOC Engineer Company: Thales Location: Austin, TX Job Posted Time: 2026-09-16 23:45:37 Employment Type: Hybrid Target Skills & Keywords : AWS, Azure, Change Management, Credentialing, Datadog, Dynatrace, Grafana, Jira, Linux, Regulatory Compliance, SOC, SQL, ServiceNow, Splunk, Windows Server About the job Experience: •3+ years of experience in a NOC, SOC, technical support, systems operations, infrastructure operations, or similar production support environment. Required Skills: •The NOC supports continuous monitoring, incident management, escalation coordination, and operational stability for critical Identity and Biometrics Solutions environments. Qualifications: •Follow Thales operational processes, NOC procedures, customer support requirements, and applicable security and compliance standards. •Serves as initial point of contact during assigned NOC shifts, on-call rotations, planned maintenance windows, major incident response, and operational handoffs. •Monitor production systems, infrastructure, applications, networks, alerts, logs, and service dashboards to identify incidents, outages, and service degradation. •Perform L2 incident triage, technical troubleshooting, service impact assessment, and approved corrective actions within authorized access and change control boundaries. •Execute documented runbooks, standard operating procedures, and remediation activities to restore service or minimize customer impact. •Escalate complex incidents to engineering, infrastructure, application, database, security, vendor, or service delivery teams, providing relevant technical details and impact assessments. •Participate in major incident response activities, bridge calls, planned maintenance events, change validations, and service restoration efforts. •Create and maintain accurate incident records, technical documentation, operational reports, shift handover notes, and knowledge base articles. •Identify recurring issues, monitoring gaps, process improvements, and automation opportunities for review by NOC leadership and engineering teams. •Communicate incident status, service impacts, and operational updates clearly and professionally with internal stakeholders and customer-facing teams. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!