Hiring: L2 Desktop Support Engineer Company: Tata Consultancy Services Location: Madison, AL Job Posted Time: 2026-09-17 13:59:28 Employment Type: Remote Target Skills & Keywords : ServiceNow About the job Required Skills: •Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates •Demonstrated capacity to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. •Physically fit to walk through large areas •Demonstrated capacity to work after hours and weekends if necessary or required by the customer. •Knowledge of using ServiceNow as the ticketing tool. •Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. •Analyze, resolve, respond to, and document end user inquiries. •Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Compensation: •$55,000 - $65,000 / year •Flexible work environment (work from home / hybrid options) •Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!