Hiring: L1 Technical Support Engineer Company: EfficientIP Location: West Chester, PA Job Posted Time: 2026-09-10 11:20:33 Target Skills & Keywords : CV, Configuration Management, DNS, Linux, TCP/IP About the job Experience: •Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via email and/or phone. •Research, resolve, and respond to customer questions and call-backs in a timely manner and in accordance with established standards, policies, procedures and service level agreements. •Acquire and maintain current knowledge of product offerings and support policies to provide technically accurate solutions to customers. •When needed, escalate issues to appropriate individuals based on established guidelines and procedures. •Demonstrated capacity to exercise judgment using procedures and practices to determine the appropriate course of action. Required Skills: •Operational familiarity with IP Address Management (IPAM) and Microsoft Active Directory desired. •Understanding of public DNS design principles, DNS platforms such as BIND and the DNS protocol itself. •General understanding of HTTP/HTTPS and other Internet protocols including their performance characteristics. Qualifications: •Degree in Computer Science and Telecommunication desired but not compulsory, depending on work experience. •We offer a great opportunity to grow with our company, in a rapidly advancing and strongly innovative environment. •We ensure a positive work environment that is encouraging, enthusiastic and motivating to our team. This approach breaks down barriers in order to stimulate our Company’s ambition of constant overachievement. •Be part of a fun & ambitious team ! •To apply, please send your cv and cover letter to careers@efficientip.com Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!