Hiring: L1 Technical Support Agent (Spanish and English Speaking) Company: Canary Technologies Location: Arkansas, United States Job Posted Time: 2026-09-15 12:47:00 Target Skills & Keywords : REST, SaaS, Zendesk About the job Required Skills: •This role requires native or bilingual proficiency in Spanish. Must also be able to work standard business hours (9am-6pm) in either a mainland US time zone (PT, MT, CT, ET) or European time zone (Central European Time). •Product & Technical Expertise: Answer standard product questions using Canary documentation, account context, internal tools, and approved workflows •Problem Solving & Troubleshooting: Troubleshoot common technical issues with curiosity and evidence before escalating •Communication: Respond to customers with clear, warm, and actionable communication that reduces unnecessary back-and-forth •Operational Execution: Maintain strong ticket hygiene, internal notes, queue awareness, SLA awareness, and follow-through •Continuous Improvement: Apply coaching and feedback to improve product knowledge, troubleshooting, communication, and execution; use approved AI tools responsibly to work faster and improve quality while checking output before using it •Uphold team standards: Show up and demonstrate integrity, reliability, adaptability, collaboration, and ownership of your work everyday •Clear written and verbal communication skills with the ability to explain steps simply to non-technical users Compensation: •Flexible work environment (work from home / hybrid options) •Unlimited PTO: Take the time you need to truly rest and recharge Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!