Hiring: L0/L1Triage - Frontdoor SME Company: Silicontek Inc Location: Fremont, CA Job Posted Time: 2026-09-16 12:28:22 Employment Type: Hybrid About the job Experience: •Strong incident ownership, communication, and coordination skills. •Solid functional working knowledge of monitoring, ticketing, access management, and operational runbooks. •Demonstrated capacity to perform structured troubleshooting across cloud, data, and AI platforms. •With ITIL or SRE practices is preferred. Required Skills: •Receive and triage incidents, service requests, and monitoring alerts. •Perform initial health checks using approved runbooks. •Capture clear issue details, business impact, evidence, and troubleshooting completed. •Route work to the correct specialist and coordinate cross-team escalation. •Track incidents through closure, keep users informed, and improve runbooks based on recurring issues. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!