Hiring: Junior IT Support Agent/Technician (Shift Schedules: Day, Evening, and Night) Company: StratasCorp Technologies Location: Hampton, VA Job Posted Time: 2026-09-17 04:26:19 Target Skills & Keywords : Azure, Azure AD, DNS, PowerShell, RBAC, VPN About the job Experience: •2 years in an IT support/help desk role (or equivalent practical experience). Required Skills: •Answer support tickets and log all interactions in the ITSM system. •Perform initial triage, categorize/severity score incidents, and attempt first contact resolution. •Follow standard operating procedures (SOPs) and knowledge base articles. •Microsoft 365 End User Support •Assist with Outlook/Exchange Online (mailbox access, shared mailboxes, mail flow troubleshooting). •Support Microsoft Teams (sign in issues, meetings, audio/video, device setup, basic governance). •Help with SharePoint Online/OneDrive (sync issues, permissions requests, file recovery). •Windows & Device Support Qualifications: •Bachelor’s degree from an accredited institution •0–2 years in an IT support/help desk role (or equivalent practical experience). •Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive). •Windows 10/11 troubleshooting and user profile fundamentals. •Azure AD/Entra ID basics (password resets, MFA prompts, license assignments). •Core networking concepts (DNS, DHCP, VPN) at a basic level. •Strong customer service, communication, and documentation skills. •Clear verbal/written communication; ability to explain technical concepts simply. •Time management and prioritization under SLA guidelines. •Attention to detail; consistent documentation practices. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!