Hiring: Junior Helpdesk Specialist Company: D2 Consulting Location: St Louis, MO Job Posted Time: 2026-09-16 13:47:05 Target Skills & Keywords : Microsoft Excel, Microsoft Office, Security Clearance, ServiceNow About the job Experience: •1 year of experience working in Information Technology Required Skills: •Assist in providing technical assistance and support related to computer systems, hardware, or software. •Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions. •Respond to email or chat messages for customers seeking help. •Walk customers through problem-solving process. •Run diagnostic programs to resolve problems. •Follow up with customers to ensure issue(s) were resolved. •Gain feedback from customers about system usage. •Run reports to determine malfunctions that continue to occur. Qualifications: •(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.) •Bachelor's Degree in a technical IT field •IT Certification (No prior experience required) •Exhibit excellent customer service, organizational, and time management skills •Demonstrated capacity to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire •Demonstrated capacity to obtain CI Poly Clearance •Demonstrated capacity to work Shift hours. (Sun - Wed 5am CST - 3pm CST. Training will be 8am CST - 4pm CST) •Demonstrated capacity to work independently and yet be effective within a team setting •Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment •Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!