Hiring: Java L3 Production Support [ServiceNow /AWS Cloud experience] Company: Synechron Location: Piscataway, NJ Job Posted Time: 2026-09-15 18:07:35 Target Skills & Keywords : AI, AWS, Agile, Blockchain, Compliance, HBase, Java, Make, Microservices, React, ServiceNow, Spring Boot About the job Experience: •20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17000 and has 58 offices in 22 countries within key global markets. •10+ years of experience in IT services, consulting, or technology delivery, preferably in IT production support (L2/L3) Required Skills: •Manage day-to-day operational aspects for client’s application support engagement. •Collaborate with cross-functional teams, including customer stakeholders, and other vendor teams. •Incident & Problem Management: Oversee L3 troubleshooting, root cause analysis (RCA), and permanent bug fixes for business-critical applications. •Ensure complex incidents are resolved, SLA compliance is maintained, and system stability is driven by automation •Drive continuous service improvement by implementing intelligent automation, GenAI tools, and proactive monitoring to reduce incident volumes •Create or execute work plans and revise as appropriate to meet changing needs or requirements •Work cross-functionally to identify resources needed and assign individual responsibilities •Effectively apply project management methodology and enforce quality standards •Effectively facilitate scheduled client meetings •Make use of new and emerging technologies and practices for potential application in client’s IT environments Qualifications: •10+ years of experience in IT services, consulting, or technology delivery, preferably in IT production support (L2/L3) •Experience with Java full stack, Spring Boot, React, Microservices and AWS Cloud •Good experience with ServiceNow •Strong domain expertise in Retirement Services, including 401(k), retirement recordkeeping, benefits administration, or wealth and retirement platforms. •Proven track record of stakeholder management and client engagement. •Excellent communication and leadership skills. •PMP, Agile, or similar project ma Compensation: •$110,000 •$120,000 •$110 •$110K-120K Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!