Hiring: ITSM Platform Engineer Company: OnPoint Community Credit Union Location: Portland, OR Job Posted Time: 2026-09-15 14:42:09 Employment Type: Hybrid Target Skills & Keywords : Change Management, Jira, ServiceNow About the job Required Skills: •Administer, configure, and optimize the ITSM platform while maintaining standards, governance practices, release procedures, configuration controls, and roadmap input that increase utilization, supportability, reliability, and business value. •Administer forms, business objects, service catalogs, knowledge bases, automations, dashboards, integrations, and reporting capabilities. •Personally design, configure, test, document, and deploy platform enhancements and new functionality. •Manage upgrades, release validation, regression testing, and ongoing system maintenance. •Protect performance, security, availability, and overall system health. •Troubleshoot complex platform issues and coordinate resolutions with internal teams and external partners. •Create documentation, configuration notes, support procedures, and knowledge transfer materials that improve internal supportability. •Service Management & Automation Enablement Qualifications: •Minimum of five years of production experience supporting enterprise technology platforms, service management tools, workflow applications, or other business-critical systems. •Hands-on experience administering, configuring, enhancing, or supporting an ITSM platform such as Ivanti, ServiceNow, Jira Service Management, BMC Helix, Freshservice, or a comparable enterprise service management solution. •Background designing and implementing forms, business rules, service catalogs, automations, dashboards, reports, or related platform capabilities. •Solid functional working knowledge of ITIL-aligned service management practices. •Demonstrated capacity to gather business requirements and translate them into scalable technical solutions. •Strong analytical, troubleshooting, and problem-solving skills. •Demonstrated capacity to effectively collaborate with technical and business stakeholders. •Ivanti administration experience strongly preferred; relevant ITSM or ITIL certification; familiarity with CMDB, Asset Management, Discovery, Service Catalog, Knowledge Management, automation, self-service, business process improvement, integrations, and regulated environments. •Hybrid work environment; occasional travel may be required. •OnPoint employees are rewarded, acknowledged and appreciated! We take care of our members, and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more! Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!