Hiring: ITSM Engineer Company: GovCIO Location: Washington, DC Job Posted Time: 2026-09-10 13:32:08 Employment Type: Contract Target Skills & Keywords : ServiceNow About the job Experience: •8+ years of ITSM engineering experience (or commensurate experience) Required Skills: •Execute and optimize ITIL 4 practices within ServiceNow—including Incident, Problem, Change, Request, and Knowledge Management—consistent with PWS requirements and service quality benchmarks •Maintain ≥95% CMDB accuracy and ≥95% knowledge article accuracy, ensuring ITSM data meets audit readiness and contractual compliance standards •Incident & Problem Management •Lead or support major incident coordination for P1 events affecting multiple service towers, partnering with cross‑functional technical teams to drive timely restoration •Conduct root‑cause analysis, trend evaluation, and documentation of corrective actions •Change & Request Management •Support ITIL Change Enablement processes, ensuring proper CAB/ERB/CCB coordination, risk evaluation, and approval workflows •Validate ServiceNow workflows, forms, and automation for request fulfillment operations Qualifications: •Bachelor's with 8+ years of ITSM engineering experience (or commensurate experience) •Hands‑on experience with ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge) •In-depth knowledge of ITIL 4 practices and enterprise ITSM operations •Demonstrated capacity to support major incidents and multi‑tower technical coordination •Competency in producing audit‑ready documentation and adhering to performance targets (CMDB accuracy, knowledge accuracy, ticket quality) •Clearance Required: Ability to maintain a public trust clearance •Posted Salary Range: USD $94,150.00 - USD $130,000.00 /Yr. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!