Hiring: IT Technology Enablement Specialist Company: Rocket Software Location: Bentonville, AR Job Posted Time: 2026-09-10 12:49:15 Target Skills & Keywords : Change Management, User Experience, macOS About the job Required Skills: •Executive Technology Support •Provide white‑glove, concierge‑level end‑to‑end IT support to the Executive Leadership Team, including rapid issue resolution and proactive assistance. •Act as a trusted point of contact for executives, understanding their working styles, priorities, and technology needs. •Troubleshoot and resolve complex issues across devices, collaboration tools, and productivity applications, escalating where required and owning issues through to resolution. •Proactively identify opportunities to enhance their personal productivity through the application of AI, simplification, streamlining, or improving the executive technology experience. •Provide, where needed, one-to-one coaching to the Executive Team and their assistants •Maintain a high level of professionalism, discretion, and confidentiality at all times. •Design and deliver training sessions, lunch‑and‑learns, and practical guidance to help users get the most from Microsoft 365 and other enterprise applications. Qualifications: •Significant experience in an IT support, digital workplace, or technology enablement role within an enterprise environment. •Strong hands‑on knowledge of Microsoft 365, particularly Outlook, Teams, OneDrive, SharePoint and Copilot. •Demonstrable experience in identifying training needs and creating and delivering training to meet those needs. •Extensive experience supporting Windows and macOS applications •Proven experience supporting senior leaders or executives in a high‑trust, high‑expectation environment. •Excellent communication skills, with the ability to explain technology clearly to non‑technical audiences. •Strong problem‑solving skills and a proactive, customer‑focused mindset. •Demonstrated capacity to work independently with minimal supervision, with a proven track record of contributing to complex projects with aggressive timelines. •Operational familiarity with executive collaboration patterns and personal productivity workflows. •Exposure to AI‑assisted productivity tools. Compensation: •Fidelity 401(k) and Roth Retirement Savings with matching contributions Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!