Hiring: IT Technician (Onsite - Olympia) Company: Intelligent Technical Solutions Location: Olympia, WA Job Posted Time: 2026-09-16 12:27:17 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Office About the job Required Skills: •Workstation operating system issues of any kind. •Printer issues of any kind. •Standard business application issues of any kind. •Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. •Basic networking troubleshooting related to desktop connectivity. •Answer incoming Quick Fix calls from clients. Qualifications: •Willing to work full-time on-site, either at the company office or client locations as required. •Prior experience in Helpdesk support or a similar role. •Skilled in application troubleshooting, PC deployments/imaging, and user profile management. •Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. •Valid driver's license, vehicle insurance, and access to a vehicle for client visits. •Utilization: The percentage of time that you are on the clock and billing time to client tickets. •CSAT: Scores filled out by clients using the rating system in tickets. •Quality Score: Assessments performed by the training and quality team. •First-touch closed: Each ticket that is completed with only one time entry contributes to this number. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!