Hiring: IT Technical Support Specialist Company: Column Technical Services Location: Chicago, IL Job Posted Time: 2026-09-16 12:34:21 Employment Type: Remote Target Skills & Keywords : Root Cause Analysis, ServiceNow, VPN About the job Experience: •4+ years of hands-on experience in IT support, desktop support, or a similar technical support role Required Skills: •Resolve technical issues involving desktops, laptops, conference room systems, email, onboarding requests, and VPN connectivity. •Maintain, support, and upgrade existing hardware and software environments. •Install, configure, and tailor new hardware and software solutions to meet user and business needs. •Diagnose and resolve desktop, communication, and configuration issues; perform root cause analysis on recurring problems and implement preventative solutions. •Investigate and troubleshoot complex hardware and software issues, ensuring prompt and effective resolution. •Support end users with advanced software functionality and resolve escalated issues from the helpdesk. •Provide phone and email assistance for inquiries escalated by the Helpdesk team. •Act as a point of escalation for technical issues, delivering hands-on troubleshooting when required. Qualifications: •Associate degree or equivalent combination of education and experience •Strong experience supporting Windows 10/11 in an enterprise environment •Proficiency with Microsoft 365, including user support, configuration, and troubleshooting •Printers and conference room technologies •Solid understanding of hardware diagnostics, repair, and deployment •Demonstrated capacity to support both on-site and remote users in a hybrid work environment •Strong problem-solving and analytical skills with the ability to perform root cause analysis •Excellent communication and customer service skills, with the ability to support users at all levels of the organization Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!