Hiring: IT Systems and Support Specialist Company: mPower, Inc. Location: Bethesda, MD Job Posted Time: 2026-09-17 05:37:08 Employment Type: Part-time Target Skills & Keywords : AI, Monday.com About the job Experience: •2-3 years of hands-on experience in IT support, systems support, desktop support, or workplace technology. Relevant internships, apprenticeships, or substantial part-time experience may be considered. •3 years of hands-on experience in IT support, systems support, desktop support, or workplace technology. Relevant internships, apprenticeships, or substantial part-time experience may be considered. Required Skills: •Provide day-to-day technical support for laptops, software applications, connectivity, printers, scanners, mobile devices, and conference-room technology. •Troubleshoot and resolve end-user hardware, software, access, and system issues, escalating complex or security-related concerns when appropriate. •Manage and track software licenses and subscriptions, including assigning and removing licenses, maintaining accurate license inventories and monitoring utilization and availability. •Support Microsoft 365 and SharePoint, including user access, permissions, site organization, collaboration tools, and common user issues. •Coordinate device procurement, configuration, deployment, and overall asset management. •Partner with HR and Operations to support employee onboarding, offboarding, ensuring technology and approved access are ready when needed. •Assist with improving SharePoint sites, shared workspaces, forms, workflows, and information organization. •Support approved business applications and collaboration or reporting platforms, such as Monday.com. Qualifications: •Hands-on experience troubleshooting Windows devices, hardware, software, connectivity, and common end-user technology issues. •Demonstrated capacity to independently manage technical issues from initial diagnosis through resolution, testing, documentation, and user follow-up. •Strong customer service skills with the ability to communicate technical information clearly to non-technical users. •Troubleshooting, analytical, organizational, and problem-solving skills. •Demonstrated capacity to manage multiple priorities, work independently, and recognize when technical or security issues require escalation. •Strong written communication skills with experience creating or maintaining technical documentation. •Relevant education, technical training, certifications, or equivalent practical experience. Compensation: •$65,000 - $72,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!