Hiring: IT Support Technician II Company: InnovaCare Health Location: Orlando, FL Job Posted Time: 2026-09-17 13:56:07 Employment Type: Remote Target Skills & Keywords : Azure, Azure AD, HIPAA, Quality Assurance, Root Cause Analysis About the job Experience: •3+ years in service desk or technical support roles Required Skills: •Technical Support & User Engagement •Provide end-user support, fulfilling requests and troubleshooting hardware/software incidents. •Address escalated incidents from the IT Service Desk and Tier I technicians •Visit regional office locations as needed to address on-site support issues, engaging with customers. •Utilize remote tools and utilities for efficient support resolution, ensuring service level standards of timely response and quality assurance are maintained. •Document incidents using service desk systems or tools. •Effectively communicate with end-users, providing customer service excellence through expectation management. •Identify and recommend automation or self-service enhancements to improve support efficiency. Qualifications: •Associate degree in a technical discipline (Bachelor’s preferred). •Industry-related certifications and trainings are a plus, ie A+, Network+, Security •Previous experience working within a distributed organization, across multiple geographic sites •Previous experience working within a healthcare or research environment, dealing with sensitive data standard compliance, such as HIPAA, NIST, PII, PCI, etc Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!