Hiring: IT Support Technician - Entry Level Company: CoolSys - Refrigeration and HVAC Systems Location: Brea, CA Job Posted Time: 2026-09-17 03:29:40 Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •3 years help desk experience. •Minimum 3 years help desk experience. Required Skills: •The IT Support Technician will answer help desk calls and tickets off-site by phone and email, address specific queries, troubleshoot problems and issues, interact with other members of the IT team, perform IT installations, carry out supplementary IT tasks, and work with external vendors, if needed. •Using a tracking system, record all incidents and problem resolutions, keeping the user informed during the process. •Resolve Level 1 and 2 issues directly. •Investigate and resolve computer hardware, software problems and LAN/desktop problems. •Perform hardware and software installations. •Interact with employees and external vendors to resolve computer problems. •Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety). •Performs other duties as assigned. Qualifications: •High school diploma or GED. •Completion/certification from an accredited vocational school a plus. •AA degree a plus. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!