Hiring: IT Support Technician Company: SRS Acquiom Location: Denver, CO Job Posted Time: 2026-09-10 11:35:39 Employment Type: Remote Target Skills & Keywords : Bash, CV, Okta, Windows Server, iOS, macOS About the job Experience: •0-2 years experience supporting macOS laptops or desktops in an enterprise environment •2 years experience supporting macOS laptops or desktops in an enterprise environment Required Skills: •SRS Acquiom is seeking an IT Support Technician to join our IT Support team. The IT Support team is responsible for all areas of internal desktop and cloud app support, hardware support, and maintains network infrastructure for our office locations. This team supports an environment of 75% macOS machines and 25% Windows machines. •The ideal candidate will support internal clients, has an understanding of laptop and mobile device troubleshooting, is eager to learn and grow their skillset, and contribute to new ideas and projects in a diverse, fast-paced, deadline driven environment. •Provide hardware and software support for both in-person and remote clients with macOS and Windows systems, with the majority being macOS devices •Prioritize, assign, and respond to internal client issues (submitted via ticketing system or in-person); manage tickets through to completion •Perform end-user training on macOS and other company-provided software and hardware •Perform diagnostics to collect information to determine and correct the source of error and isolate performance issues •Test and deploy new software, hardware, procedures, installation, conversion and upgrade activities •Maintain database of all staff inventory, user accounts and logins to facilitate on/off-boarding process Compensation: •Flexible work environment (work from home / hybrid options) •Day‑one coverage: medical, dental, and vision plans so you’re protected from the start Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!