Hiring: IT Support Team Supervisor Company: Rivian Location: Normal, IL Job Posted Time: 2026-09-10 10:28:30 Employment Type: Full-time / On-site Target Skills & Keywords : ServiceNow, Slack, User Experience, Zoom, macOS About the job Experience: •5+ years in IT support/EUC and 2+ years in a supervisory or lead role. Required Skills: •Leadership & Team Development •Coach and develop the IT Support Team, ensuring skills, coverage, and capacity are at a level to meet organizational expectations, business needs, and Service Level Agreements. •Serve as the primary escalation point for complex or unresolved technical issues, providing guidance and resolution support to team members. •Foster a culture of ownership, continuous improvement, and exceptional customer service within the team. •Identify growth opportunities for team members and delegate responsibilities to support their development. •Evaluate and analyze team processes and work with the team to identify process improvements and efficiency gains. •Drive and support increased usage of AI to improve team productivity and efficiency. •Actively identify opportunities to expand the team's capabilities by partnering with third-level and specialist teams — enabling the IT Support Team to resolve a broader range of issues without escalation, while creating meaningful training and skill development opportunities for team members in the process. Qualifications: •Technical Stack: Active Directory, Microsoft Entra ID, Intune, Jamf, ServiceNow, Windows 11, macOS, Slack, Zoom, Gemini, Claude, and Claude Code. •Certifications: ITIL v4, CompTIA preferred. •Work Schedule: On-site daily in Normal, IL, with flexibility based on business priorities and occasional after-hours support for critical incidents. •The successful candidate may be eligible for annual performance bonus and equity awards. •You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than 10/30/26 Compensation: •$79,700 - $99,600 / year •Flexible work environment (work from home / hybrid options) •Diagnose and resolve issues related to desktops, laptops, mobile devices, peripherals, and conference room technology Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!