Hiring: IT Support Specialist Company: firstPRO, Inc Location: Wayne, PA Job Posted Time: 2026-09-16 15:27:43 Employment Type: Remote About the job Required Skills: •Demonstrates basic knowledge of both Tier 1 service level support as relates to addressing Hardware (PC or End-User Devices & peripheral equipment), and application software, and operating system issues. •Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure. •Demonstrates sufficient knowledge of call log tracking to record accurately all needed information •Tracks all customer service items to completion. •Evaluates customer service issue to determine level of service needed. •Escalates Tier 2 issues to appropriate resource. •Maintains and increases knowledge of our customer’s IS applications, hardware, mobile devices and multiple operating system platforms •Works under direct supervision to accomplish daily assignments in support of team initiatives. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!