Hiring: IT Support Specialist Company: The Nuclear Company Location: Washington, DC Job Posted Time: 2026-09-10 12:34:21 Employment Type: Remote Target Skills & Keywords : DNS, ServiceNow, TCP/IP, VPN, Zendesk, macOS About the job Experience: •Proficiency in troubleshooting hardware, software, and network issues across Windows and macOS environments. •In-depth knowledge of TCP/IP networking, DNS, DHCP, and VPN configuration. •Operational familiarity with common enterprise applications (Microsoft 365, email clients, collaboration tools). •Demonstrated capacity to use remote support tools and ticketing systems (e.g., ServiceNow, Zendesk). •Knowledge of basic cybersecurity practices, including endpoint protection and patch management. Required Skills: •The IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering responsive support to keep business systems running smoothly. •Respond to user inquiries via phone, email, or ticketing system. •Diagnose and resolve hardware, software, and network problems. •Provide IT support to executive leadership, providing prompt, personalized technical assistance for hardware, software, mobile devices, conferencing, and productivity tools. •Install, configure, and maintain desktops, laptops, and peripheral devices. •Manage user accounts, permissions, and access in Active Directory or similar systems. •Perform routine system updates, patches, and security checks. •Document issues and solutions in the knowledge base for future reference. Compensation: •$81,000 - $98,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!