Hiring: IT Support Specialist Company: Enterprise Fleet Management Location: St Louis, MO Job Posted Time: 2026-09-11 12:34:03 Employment Type: Remote Target Skills & Keywords : .NET, AWS, Java, Root Cause Analysis, SQL Server, Salesforce About the job Required Skills: •Provide in-person and remote technical support, ensuring the highest-level of customer service by following professional manor and operating in a helpful and timely manner •Troubleshoot technology-related problems quickly to determine the appropriate resolution path •Document incidents within the IT service management system with clear, concise, and accurate information; document troubleshooting process and procedure for each issue •Maintain proper tracking of incident resolution for reference and management reporting •Assist with trend and root cause analysis; identify and communicate problem trends; identify and communicate gaps in department knowledge required to resolve specific problems •Monitor and modify the progress of the service request process to provide an easy path for business partners to report issues or to request assistance •Maintain established service level agreements to meet customer expectations and quality standards •Escalate issues to next appropriate level of support; provide concise documentation to increase efficiency of next level of support in understanding and prioritizing requests further Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!