Hiring: IT Support Specialist Company: Avathon Location: Pleasanton, CA Job Posted Time: 2026-09-03 10:40:43 Employment Type: Full-time / Remote Target Skills & Keywords : Computer Vision, Encryption, NLP, SaaS About the job Experience: •4+ years’ experience in an IT Support or Help Desk role •Strong troubleshooting and problem-solving skills •Fundamental knowledge of Active Directory, Remote access tools, public cloud, Networking, and Gsuite/O360 •Strong written and verbal communication skills •Eager to learn, produces high quality work, and self-driven personality. Required Skills: •Provide tier 1 end-user support, resolve helpdesk tickets, manage employee on/offboarding. •Install & troubleshoot laptops, printers, & conference room equipment. •Update documentation procedures for common processes (on/offboarding, conference room preparation, hardware purchases and inventory management) •Shadow senior team members to continue learning technologies and common tasks. •Manage conference rooms: clean-up & organizing, all-hands meeting preparation, update cameras & iPads, A/V troubleshooting •Manage onboarding process: Create acct, build machine, building access, desk setup, provision SaaS apps •Manage offboarding process: Disable accounts, Google takeout, Backup user home directories, rebuild machines, disable building access, forward email to manager. Compensation: •$70,000 - $110,000 / year •Competitive benefits and rewards package •Medical Coverage, and Parental Leave Plans Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!