Hiring: IT Support Specialist Company: GoodLeap Location: Plano, TX Job Posted Time: 2026-09-16 23:30:06 Target Skills & Keywords : AI, DNS, Microsoft Office About the job Experience: •3 - 5 years professional experience. •5 years professional experience. Required Skills: •Provide assistance for items escalated to level 2 help desk support. •Answer staff questions about all company supported hardware and software. •Provide creative solutions for difficult, complex ongoing problems. •Document problems, resolutions, and activities for future reference. •Identify, analyze, and provide preventative solutions for problematic trends. •Recommend improvements to IT operations and processes. •Provide technical training and new hire orientations as required. •Participate in projects, tasks and responsibilities including emergencies and routine after-hours on-call rotation. Compensation: •$58,400 - $67,700 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!