Hiring: IT Support Specialist - Managed Service Provider (MSP) Company: NexTech Location: Detroit Metropolitan Area Job Posted Time: 2026-09-10 14:16:12 Employment Type: Remote Target Skills & Keywords : Java, Microsoft Office, TCP/IP, VPN About the job Experience: •4+ years computer support preferred •Managed Service Provider (MSP) experience is preferred •Knowledge of Professional Services Automation (Autotask), Remote Management/Monitoring tools (Datto Remote Management), and documentation platforms (ITGlue) are a plus! Required Skills: •Lead and oversee solving client technical issues by providing the highest level of technical support. •The candidate must be a fast learner and interested in continuing education in our primary support systems. Qualifications: •Excellent customer service and communication skills to work effectively with clients, team members, and vendors •Practical problem-solving skills and solid troubleshooting skills are must •Strong working knowledge of Windows 10/11 and previous versions of Windows OS is essential. •Understanding of how Windows Professional machines function in an Active Directory environment. •Solid functional working knowledge of Microsoft Office 365 and previous versions as well as other common desktop software such as Adobe Reader, Intuit QuickBooks, Mainstream Web Browsers, Java, etc. •Demonstrated capacity to learn, understand, and troubleshoot industry line of business applications. •Solid functional working knowledge of Network fundamentals and TCP/IP. •Strong troubleshooting skills to identify and think through technical problems. •Understanding of network and computer technologies including: desktop hardware and software, VPN clients, antivirus, email systems, computer security, and data transfer/migrations. •Computer related degree or certifications (MCITP: Desktop, A+, N+, CompTIA) are an advantage. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!