Hiring: IT Support Specialist Company: thatgamecompany Location: Los Angeles, CA Job Posted Time: 2026-09-15 10:39:03 Employment Type: Hybrid Target Skills & Keywords : Bash, DNS, Okta, PowerShell, Python, SaaS, Slack, VPN, Zoom, macOS About the job Experience: •3 years in IT support, service desk, or comparable hands-on technical support. Required Skills: •You are the first point of contact when technology gets in the way of someone's work. You'll own tier-1 support end to end — triaging requests, resolving what you can on the spot, and escalating cleanly to Technical Support Operations when you can't. •It's a hands-on role on a small, high-trust team, and the quality of your work is felt studio-wide every day. You'll support artists, designers, engineers and operations staff, so your queue ranges wider than a typical corporate service desk. •Own the front line — intake, triage, and first response for all IT requests across chat, ticketing, and walk-ups. •Resolve the highest-volume work directly: access and permission grants across Okta, Google Workspace, Slack, Atlassian, and our wider SaaS estate; license and seat requests; MFA, VPN, and connectivity; software installs; printer and peripheral setup. •Actively facilitate and support development toolchain and hardware — Perforce, Xcode, and Unity setup, build troubleshooting, console dev kits, the shared test-device fleet, and platform-store accounts (App Store Connect, Google Play Console, Steamworks). •Provision, image, and hand off laptops and workstations for new hires, and run IT lifecycle work with People Ops — day-one setup, role and entity changes, contractor renewals, leave transitions, and offboarding through to device return and data handling. •Provision and deprovision external partner, vendor, and contractor access, and administer AI tool seats and spend limits against studio guidelines. •Support meeting rooms and studio AV — Zoom Room provisioning, keeping hardware working, resolving issues live, and on-site support for studio events. Qualifications: •Hands-on with Okta, Atlassian, Jamf or Intune, Google Workspace, Slack, Zoom, or 1Password — or close equivalents. •Perforce and Unity or Unreal experience; Xcode provisioning, console dev-kit, or platform-store administration. •Okta administration and light scripting for repetitive tasks (Okta Workflows, Apps Script, Bash, PowerShell, or Python). •Supporting teams across US and APAC time zones. •Operational familiarity with security hygiene practices and working alongside a security team. •AV and live event support experience. •What Success Looks Like At Six Months •Tier-1 requests are resolved at first contact more often than not, within agreed response targets. •New hires get a working setup on day one without having to chase anyone. •Offboarding closes end to end — device return and asset records, not just account deactivation. Compensation: •Flexible work environment (work from home / hybrid options) •Paid Time Off, Holidays and Two Weeks Winter Break Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!