Hiring: IT Support Specialist III Company: Kratos Defense and Security Solutions Location: Auburn Hills, MI Job Posted Time: 2026-09-16 16:26:58 Employment Type: On-site Target Skills & Keywords : Accessibility, VPN About the job Experience: •Requires a Bachelor’s degree and 4-6 years of related experience; or applicable certifications with a minimum of 4 years of related experience. •4-6 years of related experience; or applicable certifications with a minimum of 4 years of related experience. •6 years of related experience; or applicable certifications with a minimum of 4 years of related experience. Required Skills: •Provide advanced technical support for hardware, standardized and proprietary software, telephones, mobile devices, VPN, printers, telephony, and network connectivity. •Configure, deploy, and maintain Windows 11 desktop and laptop computers in an enterprise environment. •Coordinate, troubleshoot and resolve incoming tickets, phone call and walk-up requests. •Act as an escalation point for Tier I and Tier II support teams; resolve complex or high?impact incidents. •Ensures priority support to senior leadership, including deadline driven or after-hours support as needed. •Utilizes technical expertise and applicable company policies and procedures to resolve a variety of issues. •Uses the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests. •Monitor queue regularly and dispense tickets to the applicable department or resource. Qualifications: •Proven hardware and software experience, including Microsoft Windows 11, Office 365, Adobe products, VPN, Smartphone, as well as other out-of-the box, and proprietary software, and MFP’s/printers. •Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues. •Current CompTIA A+ or Security+ certification, and/or ITLv4 preferred. •Office and open cubical environment. •Demonstrated capacity to sit for long periods of time. •Demonstrated capacity to perform repetitive motion (keyboarding, mouse, phones). •May be required to lift up to 50 pounds in accordance with General Safety Training guidelines. •0-10% - May be required between locations. •THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY INDIVIDUALS ASSIGNED TO THIS CLASSIFICATION. THEY ARE NOT INTENDED TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED. Compensation: •Medical, Dental & Vision Insurance Coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!