Hiring: IT Support Specialist I Company: Muncie Power Products Location: Tulsa, OK Job Posted Time: 2026-09-12 12:33:18 Target Skills & Keywords : Root Cause Analysis About the job Required Skills: •To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •Effectively, professionally, and respectfully represents IT staff, teams, and services to the end user community. •Lead and oversee timely resolution of tier 1 and 2 help desk tickets and elevates more complex and/or high priority tier 3 tickets to the appropriate support groups for resolution while maintaining acceptable end-user satisfaction. •Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job. •Research, troubleshoot, and document root cause analysis of technical issues as they arise. •Educate end users individually and/or in group-based training sessions to increase and/or maintain IT literacy. •Maintain end-user computer system performance baseline and assist in the determination of appropriate baseline. •Install, tag, modify, clean, track, upgrade, homogenize, and repair computer hardware, software, and peripherals. Qualifications: •Associate Degree (AS) in a Computer Science related field or related experience/certification. Compensation: •Medical, dental, and vision insurance, and zero card Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!