Hiring: IT Support Specialist I Company: iHerb Location: Moreno Valley, CA Job Posted Time: 2026-09-03 10:17:56 Target Skills & Keywords : Bash, PowerShell, macOS About the job Experience: •2 years of experience supporting Windows and or macOS operating systems in an enterprise environment. •At least 2 years of experience supporting Windows and or macOS operating systems in an enterprise environment. Required Skills: •Provide first level customer service and technical support to all end-users for hardware and software systems. •Address incoming incidents and requests from end-users via a ticket management system, chat, in-person, and e-mail in a courteous and professional manner. •Perform daily routine inspections and walkthroughs of common use equipment and touch base with designated stakeholders for any outstanding needs. •Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary. •Assist with implementing hardware and software standards. •Install software on new or existing devices, in accordance with standard procedures. •Image, test, install and set up application programs on user endpoints (Microsoft, Apple, and Google). •Install equipment, peripherals, and devices supporting business operations. Qualifications: •Knowledge of computer and/or network systems, applications, procedures and techniques. •Skill in organizing resources and establishing priorities. •Excellent verbal and written communication skills. •Demonstrated capacity to learn and support new systems and applications. •Demonstrated capacity to establish and maintain cooperative working relationships. •Proven work experience as a desktop or helpdesk support technician. •Solid functional working knowledge of patch management and software distribution tools and processes. •Execute plans and implement technical infrastructure projects to refresh supported systems. •High School Diploma or GED •Associate’s degree or equivalent experience Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!