Hiring: IT Support Specialist I Company: TeleSpecialists Location: Fort Myers, FL Job Posted Time: 2026-09-11 10:25:20 Employment Type: Remote About the job Required Skills: •The IT Support Specialist provides first-level technical support to employees, physicians, and other users working remotely and from corporate locations. Under general supervision, this position installs, configures, maintains, tests, and troubleshoots computers, applications, peripheral equipment, and network connectivity. •The position resolves routine technical issues, documents support activities, communicates clearly with users, and escalates complex or high-impact issues to the appropriate resource. The IT Support Specialist I also supports technology deployments, equipment inventory, user training, and other IT initiatives. •Responds to technical support requests involving hardware, software, user accounts, applications, peripheral devices, and network connectivity. •Troubleshoots and resolves routine incidents involving Microsoft 365, Windows, Microsoft Entra ID, multifunction printers, Five9, Domo, Telecare, and other supported applications. •Creates, updates, and maintains accurate helpdesk tickets, including troubleshooting steps, user communications, resolutions, and escalation details. •Prioritizes support requests based on urgency, operational impact, and established IT procedures. •Escalates unresolved, recurring, security-related, or high-impact issues to the appropriate internal team or vendor. •Communicates status updates, expected next steps, and resolutions clearly and professionally to users. Qualifications: •Basic knowledge of computer hardware, operating systems, business applications, peripheral devices, networking, and telecommunications. •Operational familiarity with Windows, Microsoft 365, Microsoft Entra ID, SharePoint, Microsoft Teams, and common productivity applications. •Demonstrated capacity to troubleshoot and resolve routine hardware, software, account access, application, and network connectivity issues. •Demonstrated capacity to follow established procedures while recognizing when an issue requires escalation. •Strong customer service, interpersonal, and verbal and written communication skills. •Demonstrated capacity to explain technical information clearly to users with varying levels of technical knowledge. •Demonstrated capacity to document technical issues, troubleshooting activities, and resolutions accurately. •Strong organizational skills and attention to detail. •Demonstrated capacity to manage multiple support requests and adjust priorities based on operational needs. •Demonstrated capacity to work effectively both independently and collaboratively in a remote and team-based environment. Compensation: •Flexible work environment (work from home / hybrid options) •Medical, Dental and Vision benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!