Hiring: IT Support Specialist Company: Entech Location: Fort Myers, FL Job Posted Time: 2026-09-10 11:34:05 Employment Type: Full-time / Remote Target Skills & Keywords : Azure, Microsoft Office, SQL, VPN, Windows Server About the job Experience: •One to two years working in a Technical Support/Service Desk environment preferred. •CompTIA Network+ or Equivalent preferred Required Skills: •Support Engineers will be responsible for a healthy ticket queue, entering time and notes into tickets as it occurs, managing their daily schedule and overall board management. •With offices in Fort Myers, Naples, Bradenton, and Fort Lauderdale •, we now serve organizations across •And continue to grow our team of talented technology professionals. •Identify, troubleshoot, and document user issues to resolution, while maintaining superior customer satisfaction. •Interface directly with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services including Microsoft 365 and Azure, firewalls, managed switches, and LAN/WAN connectivity issues. •Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more. •Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets. Qualifications: •Comprehensive knowledge of information systems technology subjects and extensive knowledge of hardware and software with the ability to keep abreast of new technologies. •Demonstrated capacity to read and interpret documents, write routine reports and correspondence, and speak effectively in English. •Demonstrated capacity to perform basic math computations. •Demonstrated capacity to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form. •Demonstrated capacity to maintain composure and handle stressful situations. •Must be detail oriented, organized, multi-task oriented and possess excellent communication skills. •High School Diploma or GED (Two years college or equivalent work experience preferred). Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!